Frequently Asked Questions

1. What is eSIM?
   • eSIM is the digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM.
2. How to check my phone is eSIM enable device?
   • Dial *#06# and you will see EID barcode at your phone screen.
3. How to convert ATOM Business SIM to eSIM?
   • Enter required information
     Verify mobile number with OTP
     Make payment for service fees 5,000 Kyats
     Scan QR and follow instructions for activation
4. How to activate ATOM eSIM?
   • Make sure your eSIM device has connected to internet/wi-fi.
     Go to device/phone Settings, select “Add eSIM” or “Add mobile plan”.
     Scan QR and key-in the confirmation code. Wait until the activation process has completed.
     eSIM profile latches to ATOM network.
     Dial *7070*1*10# or Click Here. Confirmation notification will be received.
     Your eSIM is ready to use.
5. How much ATOM charge for eSIM swap from physical SIM?
   • For physical to eSIM swap, service fees 5,000 Ks will be applicable.
6. How many devices/phones can I change with ATOM QR?
   • ATOM user can install and actively use one eSIM at one phone at a time. At the same device user can delete and re-install same QR code up-to 10 times.